The Cleddau Bridge will be toll-free from later this afternoon (Thursday, March 28).
Pembrokeshire County Council has announced details on how it plans to refund Cleddau Bridge users left with unused books of bridge tickets after it becomes toll-free.
From 1st April until 30th June refunds will be available from the Cleddau Bridge office itself and the North Wing Customer Service Centre in County Hall, Haverfordwest.
Refunds for all three classes of tickets will be available at the Cleddau Bridge office.
The classes are: Class A blue-coloured tickets (for motorcycles); Class B red tickets (cars and light commercial vehicles); Class C orange tickets (HGVs).
Refunds at the office will be available round-the-clock from 12 noon on 1st April and will be paid – wherever possible - back to the original debit/credit cards up to a maximum of £150 with cash refunds up to £30.
Any refunds over £150 will be made by BACS transfer unless otherwise agreed in advance.
Only Class B red tickets will be refunded at the North Wing Customer Service Centre in Haverfordwest.
Here, refunds will be paid back to the original debit/credit card up to a maximum of £90 (ie three books of 50 tickets)
The maximum cash refund at this location will be £30 (ie one book of 50 tickets).
Refunds at the North Wing Customer Service Centre will be available weekdays between 9 am and 1 pm and 2 pm until 5 pm.
Organisations which have previously purchased tickets with a value exceeding £400 will be contacted with instructions on how to reclaim their refunds on an appointment basis at the Cleddau Bridge office.
The County Council’s Cabinet Member for Economy, Paul Miller, said: “I am delighted to announce that bridge users who have unused tickets due to the cessation of tolls will be reimbursed and not find themselves out of pocket.”
Those who qualify for refunds are asked to wait a few days before making a claim so as to avoid a long wait. This particularly applies to refunds at the Cleddau Bridge office.